How do I troubleshoot my Internet connection?
You may occasionally experience loss of service or slower speeds than normal. With these quick tips, we’ll have you back online in no time!
Check Connections & Placement
- Make sure that all of your equipment is plugged in and that your devices are fully charged.
- Place your equipment in open spaces without dense barriers (e.g. brick walls) to block the signal.
- While connecting, make sure you’re connected to your home network and are using the correct password (if you forgot your home network or password, check the WiFi card the technician left at the install).
Reset Gateway, ONT, or Router
- Unplug the power cord or remove battery pack
- Wait 30 seconds
- Plug your power cord back in or reinsert battery pack
- Try reconnecting to Internet normally
Inspect Personal Device
- Turn off WiFi access to the device you’re trying to connect to the Internet and turn it back on
- Move personal device closer to Internet equipment
- Restart device
Use Your Plume HomePass
Get an inside look on the health of your home Network and troubleshoot issues with the Plume HomePass. For more information on this helpful app, click here.
If Internet connectivity issues continue, please contact us.