Skip to content
  • There are no suggestions because the search field is empty.

I can't download the Plume HomePass® App. What should I do?

Plume HomePass® App is compatible with iOS smartphone devices (iOS 9 or higher) and Android smartphone devices (4.4 or higher). If your device is not compatible with the Plume HomePass® app, it will not be available for download.

If your device is compatible with the Plume HomePass® app, here are some steps you can follow to resolve this issue:

  • If your device OS is not supported by the app, you will be prompted to upgrade your OS. When the upgrade's complete, you're good to download.
  • If nothing happens when you try to download the app from the App Store, power down your device, wait 2 minutes, then turn it back on. 
  • If you do not have sufficient storage available for the app, you will need clear enough space on your device to complete the download.
  • For all other issues, consult the App Store or your device's Help Center to resolve your concern.