What does the LED light on my device mean?
When initially plugging in any device, you should see a solid light that slowly begins to pulse as the device attempts to connect to the cloud. Once connected, the LED will then turn off. If there is no light at all when first plugging in the device, check your outlet to ensure it has power. If the outlet is okay, there may be something wrong with the device.
Green Blinking LED - This could mean any of the following:
Quick, repeating Double blinks - Device is waiting for optimization to finish: You will also see “Optimizing your network” message in the app as well. Optimizations usually take a 2-3 minutes, depending on how many devices are connected. Optimizations can be triggered by a change in your environment such as high levels of interference, but will also happen overnight and immediately after initial setup.
Quick Double blinks - device is being named.
Green slow continuous pulse/breathing (dim to bright) - device is trying to connect with the cloud and depending on the circumstances could mean the following:
- This is normal before adding the device to your account, the slow pulse will continue until the device is added to the account and establishes a connection to the cloud.
- The device has lost connection to the rest of your network.
- Internet connectivity is lost. This will be followed by a "Network is offline” notification. Try the online Self-Help tool to see if that fixes the problem.
Red continuous rapid blinking – There may be an issue with the onboard software. Contact our customer support for assistance.
Red slow continuous blinking – Possible fan failure. Contact our customer support for assistance.